Breastory is committed to making this website usable by as many people as possible, including people with disabilities. This page explains how we meet that commitment, where we know we fall short, and how to report accessibility problems.
Our approach
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the standard that applies under the Equality Act 2010 and the public-sector accessibility regulations in the UK. While Breastory is a private medical practice rather than a public-sector body, we use WCAG 2.1 AA as our target for what reasonable accessibility looks like in 2026.
In practice, this means we try to make sure:
- The site can be navigated using a keyboard alone (without a mouse).
- All non-text content (images, icons) has appropriate alternative text where it conveys meaningful information.
- Colour is not the only way information is conveyed.
- Text contrast meets the 4.5:1 ratio for normal text and 3:1 for large text.
- The site works reasonably well at 200% zoom.
- Forms have clear labels and error messages.
- Content is structured with proper headings and landmarks.
- The site works with common assistive technologies — screen readers, voice control, high-contrast modes.
Where we know we fall short
Accessibility is an ongoing effort. Specific areas we are working to improve:
- Image descriptions for some content images, particularly older imported posts, may be incomplete or generic. We are working through these progressively.
- Some embedded third-party content (booking widgets, video embeds, map embeds) may not fully meet WCAG 2.1 AA. We use third-party services for these where they substantially improve user experience, and we ask their providers to maintain accessibility standards.
- PDF documents linked from this site are intended to be screen-reader accessible, but older documents may have limitations. If a specific document is causing difficulty, please contact us — we will provide an accessible alternative.
Alternative formats and human help
If you cannot access something on this site, or you would prefer information in a different format, we will help.
- Large-print or alternative-format copies of any of the patient-facing pages (services, glossary, insights) — available on request.
- A consultation in a different setting — face-to-face, telephone, or video — to suit accessibility needs.
- Help arranging an appointment — including specific accommodations at the clinic location for mobility, sensory, or other needs.
To request any of these, contact:
- Email: [email protected]
- Phone: +44 7785 274 744 — Monday to Friday, 09:00–17:00.
We aim to respond to accessibility requests within one working day.
Reporting accessibility issues
If you have found a problem on this site that is making it hard to use — a page that does not work with your screen reader, an image without alternative text, a form that cannot be completed without a mouse, anything else — please tell us. The most useful information includes:
- The URL of the page where the problem occurred.
- What you were trying to do.
- What went wrong — including the assistive technology you were using if relevant.
Send to [email protected] with “Accessibility” in the subject line.
We aim to:
- Acknowledge your message within one working day.
- Investigate the issue and respond with a plan within one to two weeks.
- Fix urgent accessibility blockers (anything that prevents critical patient access) within one week.
- Address other accessibility issues in the next routine site update, typically monthly.
Enforcement
If you are not satisfied with our response, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the public-sector body accessibility regulations. The EHRC can be contacted via the Equality Advisory and Support Service (EASS).
When this statement was prepared
This accessibility statement was prepared on 1 May 2026. It will be reviewed annually, or sooner when significant changes are made to the website.
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