Testimonials
www.iwantgreatcare.com
'' I am well aware of the GMC requirements for providing Good Medical Care, and feel that Fiona meets these requirements and beyond. Honestly, I would say that Fiona provided EXCEPTIONAL care. My mum was absolutely terrified, but Fiona has excellent communication skills and bucket loads of empathy. She made my mum feel very comfortable, she had a lovely bedside manner and she explained everything very well using easy to understand, non-jargon filled language.
I know that clinics are always busy, but Mrs. Tsang-Wright made us feel like she had all the time in the world, was happy to answer any question no matter what it was, and went above and beyond to make us feel comfortable. My mum has an excellent prognosis, but this did not reduce Fiona's time for her, and Fiona did not just provide this excellent care for my mum, she did it for me as well, and that was greatly appreciated. I cannot put a value on all of that. We immediately felt at ease, comfortable and that we could trust her absolutely.
On the day of surgery she was calm, confident and competent, and the surgery itself went very smoothly. Mrs. Tsang-Wright went out of her way to communicate with me both before and after my mum's surgery and I was so grateful for that. It was genuinely beyond what I was expecting (and I have high expectations), and I was very impressed.
We recently had the post-op appointment. My mum has healed very nicely and is now being referred on as appropriate. Fiona was able to give my mum all the information she now needs to be empowered to make her own decisions about her ongoing care.
Thank you for being so considerate, it made a difficult experience that much more tolerable. The stereotype of surgeons, unfortunately, is that it is okay if they do not have good communication skills so long as they're good surgeons, but you have great communication skills and are a great surgeon. Thank you.
*********************************
''She made me feel very special before, during and after surgery. She carefully explained all posibilities and outcomes both positive and those that might be more worrying. Where she could be reassuring she was and this was especially appreciated (as this was the right approach for me as a practitioner psychologist ). To have denied that reassurance would have caused unnecessary anxiety whilst awaiting results over time. I travel for 5-6 hrs for appointnents and do not want to move appointments or surgery nearer to home. The relationship is too important''
*********************************
''Kind, gentle and most importantly she listens when you tell her problem''
*********************************
'' I appreciate the Doctor’s straight forward, pragmatic, say it as it is approach, which gave me confidence and made me feel as comfortable and relaxed as I could be facing breast surgery. She has a very approachable manner and treated me as a fellow human being and explained everything that was going to happen, could happen, may happen. I really appreciate having her look after me both before, during and following the surgery. ''
*********************************
''I have seen Fiona before regarding my breast cancer treatment and follow up. She always shows great empathy and understanding of any problems l am experiencing and always makes me feel fully cared for and safe. In this instance she has arranged a further test and follow up appointment which makes me feel very reassured. I also know that she will personally aim to contact me with the results. Thanks again Fiona.''
*********************************
'' We were immediately put at ease. Doctor Fiona was very gentle with my mother, encouraging at every moment and explained plainly and succinctly her every move. She explained in laymen's terms how the consultation was going to proceed before beginning. At the end, my mother had a lot of time to ask questions which were all answered clearly. For example, the results of her ct scan which the doctor had to pull up, breast reconstruction versus implant, and side effects of medication. The liaison nurse was there and interjected when necessary, they made a good team, in good tandem. Doctor Fiona was cheerful, but not overwhelmingly so, she struck just the right balance. Very impressed and very reassured for my mother. The plainspeak was particularly appreciated, it felt inclusive and saved a lot of time and worry. ''
*********************************
'' I am very pleased to be seen by Dr Fiona Jane Tsang-Wright today. Her positive, welcoming attitude were quite obvious from the start to the end of my meeting with her. Her strong communication skills including listening and answering questions were impressive. She can be a good role model for other professionals regarding her professionalism and her positive attitude towards patients. ''
*********************************
'' Fiona was great in my consultation today - relaxed and informative, and very open & friendly as well as professional. I wouldn’t hesitate to recommend her! ''
*********************************
'' I am very pleased to be seen by Dr Fiona Jane Tsang-Wright today. Her positive, welcoming attitude were quite obvious from the start to the end of my meeting with her. Her strong communication skills including listening and answering questions were impressive. She can be a good role model for other professionals regarding her professionalism and her positive attitude towards patients. ''
*********************************
'' Fiona was great in my consultation today - relaxed and informative, and very open & friendly as well as professional. I wouldn’t hesitate to recommend her! ''
*********************************